And you thought Google\’s €50 million data privacy fine was \”massive.\” (See my analysis here.) Now the ICO (the UK data protection authority) has announced their intention to fine
On the occasion of Jony Ives\’ departure from Apple, I revive my 2015 piece on the lessons customer experience management (CXM) teams can learn from the launch of the Apple
It\’s been called a \”damning report,\” a \”knock-out blow,\” and an \”unmitigated slap-down of the adtech industry.\” On a positive note, you could also call it a birthday present
This is the second in a series of articles on creating, maintaining, and optimizing great customer experiences in the context of mounting concerns about privacy and increasingly strict regulations governing
This is the first in a series of articles on creating, maintaining, and optimizing great customer experiences in the context of mounting concerns about privacy and increasingly strict regulations governing
Caught violating curfew once again, Facebook responds, “But what is time, really?\” At 15, Facebook is mature by Silicon Valley standards, but it remains the rebellious teenager of tech. I’
The “massive” €50 million ($57 million) fine is driving the press coverage, but there are far more significant aspects of the French data protection authority (CNIL) finding that Google is
