EXT. CITY SIDEWALK – EARLY EVENING Work colleagues KATE and KEVIN exit their office building. KATE: Hey, do you know about the Stanford marshmallow test? KEVIN: Vaguely. Remind me. KATE: Basically,
Cookie consent. It’s not the primary concern of marketers and CX teams. In fact, it’s probably not a concern at all. But that’s a big mistake. In
Did you catch that? In a series of announcements over the past few weeks, the data giants and surveillance capitalists have surrendered. Oh sure, most of them are still hungry
Poor Facebook. All it wants to do is conduct surveillance operations on a global scale, build detailed dossiers on users and non-users alike, determine their psychological profiles, preferences, hot buttons,
A late June court decision will significantly restrict Facebook’s ability to collect personal data in Germany. The effects could extend to the entire EU, if Facebook is foolish enough
It’s a common question on the Americans in Berlin Facebook group: Karen wants to get $3500 from her US account and have it available in cash euros. But her
You\’ve heard of the Amazon standard — in fact, you\’re probably getting a little tired of it. It expresses the undeniable fact that, in the consumer-centric era, customer experience
(Professor Clayton Christensen, who passed away at 67 on 23 January 2020, will undoubtedly be long remembered as one of the greatest business theorists of the modern age — perhaps rivaled
Remember that contract you signed with Facebook? I’m sure you printed out a copy and stored it in a safe place. Maybe you consulted your lawyer, who negotiated more
It’s called the California Consumer Privacy Act, but the CCPA will effectively be the US national data privacy standard for consumer business and brands when it takes effect on
It’s called the California Consumer Privacy Act, but the CCPA will effectively be the US national data privacy standard for consumer business and brands when it takes effect on
This is the third in a series of articles on creating, maintaining, and optimizing great customer experiences in the context of mounting concerns about privacy and increasingly strict regulations governing
