Perception
You know the roles you need to hire: content strategists, producers, writers, and team leads with project management prowess. All of which need to be AI savvy and technology inclined.
Reality
A few of the job descriptions may have new, creative titles, and a couple of extra “must haves” in the “what we’re looking for” section, but you’ve hired variation of these matrix-template roles before and they haven’t solved the marketing and content supply chain operational challenges yes. So what makes you think they will magically solve them now?
The role that is going to make a difference and differentiates high-performing content operations from struggling ones isn't one you, or most others, likely have a title or job description for, but you should: Content Systems Lead.
What the role does:
- Owns the content model: how content is componentized, structured, and made reusable across channels and formats.
- Owns the taxonomy, not just the tag list, but the governance behind how tagging happens, what gets enforced, and how the system evolves.
- Owns the discoverability layer and how content gets found, filtered, and surfaced by both humans and AI systems.
- Owns the AI-readiness standard that determines what content is structured well enough for AI to use, what content isn't, and the plan is to close the gap.
Not one of those responsibilities lives cleanly in a traditional content strategist role, a content marketer role, or ops lead role. And clear ownership of is mostly missing altogether. That's why the gap exists, and this role is so critical to marketing and content success.
Why It Matters
- AI value depends on ownership and empowered stewardship. Organizations getting real returns from AI have someone owning this versus those (most) getting mediocre returns do not.
- It's an undefined cross-functional category. Most candidate sources don't have well-defined candidates for this role because most job descriptions haven't been written yet.
- The organizations that have figured this out may not even realise what they have and are definitely not talking about it publicly; they’re too busy edging out an advantage over everyone else.
What Most Teams Get Wrong
- Assuming the work will happen distributed across existing roles and teams. Heads up – it won't.
- Trying to fold these responsibilities into a traditional content strategy role. They are not the same. Both important, but they have different skill sets and different focus.
- Waiting until they can afford a dedicated hire. Look within and start with a promotion or reassignment of the role or at least some of its responsibilities.
What to Do Instead
- Identify the person on your team who's already doing the closest thing to this work. Give them the title, the authority, and the time to make it their focus.
- If nobody's doing it or can do it, prioritize the hire.
- Write a net-new job description for the role you need. Don't copy the templates you see somewhere else. Build this role to be made-to-measure for your needs.
Try this with your team: Draft a job description for the person who should own content structure at your organization. Include the four responsibilities above. Then look at your current org chart and ask which of those responsibilities is currently owned by anyone. If the answer is fewer than three, this is the highest-priority role in your organization you should be looking to fill.
The Seventh Bear Take
The organizations that’ll define what successful content operations and orchestration look like during the next decade are already hiring for this role. That's not a coincidence. Competitive advantage typically compounds quietly, and often starts with a hire nobody else has thought to make yet.
We're spending the fall unpacking what this role looks like across the organizations in our research. If you want to see the role definition framework before we publish, get in touch.
Deeper Dive
Want more on this topic? Check out: Bear Essentials: If Nobody Owns the Content Lifecycle, Nobody Owns Your Brand.